Frequently Asked Questions

1. What are my options on how to place an order?

To place an order online, click on the buy button of the item that you would like to purchase and then proceed through the Online Checkout Process.

How do I place an order online?

Ordering at H & R Trophies is fast and secure. Just follow these four simple steps to place your order.

To add a item to your shopping cart, click the button provided for that item.
On this page you can calculate the shipping charges to your shipping zip code or choose to click on the ‘Checkout’ button to go to Checkout.

If you are not already a H & R Trophies customer, click where it says "If you do not have an account Click Here to Checkout" and fill out the customer information form, including your billing and shipping addresses. If you are already a H & R Trophies customer (purchased from us before) log in with your e-mail and password, then click on "Log In".

Continue through the next few screens, provide your payment method, then you're done!

H & R Trophies will send you an order confirmation via e-mail. An account is automatically created for you once you place your first order so you won't have to enter all the information again when you order next.

How do I update or delete items in H & R Trophies shopping cart, and how do I checkout?

With H & R Trophies ’s Shopping Cart, shopping has never been easier!

1. Changing Item Quantities
2. Deleting Items from Your Cart
3. Checkout

Changing Item Quantities

If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, change the number in the "Qty" box. Be sure to click the "Update" button at the bottom of your list of Shopping Cart items to confirm any changes.

Deleting Items from Your Cart

If you wish to delete an item in your Shopping Cart, insert a check in the remove box that appears to the extreme right of any item in your Shopping Cart.


We offer 2 easy ways to finalize your purchase with The Tools Bar. Once you are finished shopping and have all the items in your shopping cart that you wish to purchase, please Proceed to Checkout.

1. Regular Checkout (New Customer)
2. Express Checkout (Repeat customers)

Regular Checkout (New Customer)

This is the standard method to finish checkout when purchasing an item for the first time at H & R Trophies. You will be prompted to set up an account with us using a combination of your email address and a secret password. Once your billing and shipping addresses have been set up, you will be prompted to select your shipping method, preview your invoice total and then click on continue to enter your Payment information. The final step is an invoice copy will be presented on the screen for you to print out on your local printer.

Express Checkout (Repeat Customers)

This step allows you to Checkout with only mouse click, thus bypassing the bill to and ship to information. In order to enable this functionality, you first have to set up your account utilizing the Regular Checkout process and then select the Express Checkout option. If you are a repeat customer, you can just enter the email address and password previously used and click on the proceed to checkout button.

What about engraving?

On most products you will receive 30 characters of free engraving.  The only exceptions are medals, slide-in picture plaques and perceptual plaques.  Additional engraving is 7 cents per character. (spaces don't count)

What is the Turn Around time.

We ship in 5 to seven working days, unless there is some type of problem, items on backorder etc.  If a problem arises we will contact you with an alterative product or you may cancel your order.

If you need your trophy fast we have rush service, an additional 15%, also next day, 2nd day and 3 day select shipping.  Rush orders and Air Shipping must be confirmed by phone.  1-800-787-8777 in order to ensure that we are able to make your deadline.

What if I forgot my account information (email address and password)?

Please contact our customer service department send an email to    including your name and address. An email reply will be forwarded to you ASAP.

How can I check on my order? Track the package?

Click on the Tracking # button on the upper right of each page. Simply input your order number and shipping zip code, and the status of your order will be displayed. If your order was shipped with a carrier that provides tracking numbers (i.e. FedEx, UPS, etc.), then we will display the tracking number along with a link to the carrier’s site. Simply click on the link and the carrier’s site will provide up-to-date information re the status of your shipment.

Is it safe to pay online with H & R Trophies?

Absolutely. We use the latest encryption technology called SSL and we are so confident that we guarantee 100% that your online transaction with us will be secure.  If you still have concerns, we will be happy to take your payment buy phone.

What is your privacy policy?

H & R Trophies is very concerned about your privacy. Please review our Privacy Policy.

What are my shipping options?

 UPS Ground – delivery in approximately 1 to 7 business days after shipment (Depends on Location)

2nd Day Air, Next Day Air and 3 day select UPS shipping are also available.  They must be confirmed by phone

We also may ship with the USPS.  This is how we send to APO's and sometimes Alaska and Hawaii

What is the Shipping &Handling 

We charge a minimum $10.00 shipping & handling on all transactions in order to help cover our warehousing, order processing, systems and overhead costs. This fee is already included in your calculated shipping amount.

What are my payment options?

We accept instant Visa, MasterCard, Discover and American Express credit card payments. We also accept Money orders, Cashiers Checks.  Please email us if you have any further questions.

We will take PO's from schools only and they must be placed by phone.  We will require a faxed purchase order form with a least 2 school contacts.  The purchase order must be signed and approved by a school official.

When do you charge sales tax?

We charge sales tax on orders shipping within Missouri.

Can I cancel an order after it has been submitted?

You can usually cancel an order within an hour of order placement during normal business hours. Beyond that timeframe, it is very difficult for us to cancel orders due to the rapid transfer of orders in our supply chain. The exception to this rule is that we are able to cancel orders that have been backordered.

If you would like to cancel an order, please email us at We will try our best to cancel the order, but cannot guarantee that we will able to depending upon where the order is at in the credit approval, pick and ship processes.

If you have any questions please call 1-800-787-8777